Lead with Hospitality: How to Turn Busyness into Productivity with Action Plans (Part 21 of 24)

Busyness is multitasking, doing shallow work, or doing a shallow task while always feeling rushed. Productivity allows you to deliver focused work and work smarter, not just harder, as you go deeper into your tasks.

Lead with Hospitality: How to Lead with SMART Goals (Part 20 of 24)

In this video, Taylor Scott will show you how to craft SMART goals for you and your team that align with an overarching vision to ensure focus and urgency toward delivering your desired results. By helping individuals create SMART goals for themselves and as a team, you create a sense of team importance that empowers people to take control of their lives and careers.

Lead with Hospitality: How to Coach with Grace and Gracefulness (Part 18 of 24)

In this video, Taylor Scott shows you how you can use grace and gracefulness as coaching tools to lift those you lead up and give them a sense of importance. When you incorporate grace and gracefulness into your leadership style, you create an environment that feels safe and encourages people to stay with your organization.

Lead with Hospitality: How to Give Effective Feedback (Part 12 of 24)

In this video, Taylor Scott will show you how, when, and where you can use the Leadership Code (E.D.O.C.) to inspire the people you lead through education, sharing your knowledge, and teaching them new skills. He also defines the two types of feedback and shows you how to use them effectively.

Skip-Level Meetings: What's the Point?

Welcome to the “Skip-Level Meetings: What’s the Point?” video lesson meant to highlight the purpose and value of skip-level meetings. This video lesson is the first of five in the “Skip-Level Meetings” video course, which guides employers in effectively implementing skip-level meetings at their organization. In this lesson, viewers will learn what skip-level meetings are and what they entail. Learners will also become familiar with the wide-ranging benefits of skip-level meetings, both for upper management and for frontline employees. Finally, this lesson emphasizes implementing skip-level meetings for the right reasons—otherwise, the initiative may backfire.

Skip-Level Meetings: Time to Prepare

Welcome to “Skip-Level Meetings: Time to Prepare,” a video lesson dedicated to helping upper managers get ready for each skip-level meeting. This video lesson is the third of five in the “Skip-Level Meetings” video course, which guides employers in effectively implementing skip-level meetings at their organization. Throughout this lesson, viewers will learn the importance of gathering relevant background information, creating an agenda, and coming up with questions in preparation for each skip-level meeting. Learners will also consider the value of getting employees involved in the preparation stage to facilitate deeper trust and investment in the skip-level meeting initiative.

Skip-Level Meetings: Setting the Stage

Welcome to “Skip-Level Meetings: Setting the Stage,” a video lesson devoted to teaching learners the preliminary steps that must be taken to put skip-level meetings into action. This video lesson is the second of five in the “Skip-Level Meetings” video course, which guides employers in effectively implementing skip-level meetings at their organization. During this lesson, viewers will learn the importance of becoming more visible to establish a relationship with the employees they will have skip-level meetings with. Learners will also discover how to tell employees and managers about the coming initiative and schedule the skip-level meetings ahead of time.

Skip-Level Meetings: Following Up

Welcome to “Skip-Level Meetings: Following Up,” a video lesson meant to help upper managers take constructive action based on the feedback they gain from skip-level meetings. This video lesson is the last of five in the “Skip-Level Meetings” video course, which guides employers in effectively implementing skip-level meetings at their organization. During this lesson, viewers will learn key steps for acting on the results of the skip-level meetings, from analyzing feedback to recognizing employees for their contributions. Learners will also come to recognize the importance of making skip-level meetings an ongoing initiative.

Skip-Level Meetings: Collecting Feedback

Welcome to the “Skip-Level Meetings: Collecting Feedback” video lesson intended to provide best practices for drawing honest and meaningful feedback from employees during skip-level meetings. This video lesson is the fourth of five in the “Skip-Level Meetings” video course, which guides employers in effectively implementing skip-level meetings at their organization. In this lesson, viewers will learn how to build a relationship and encourage candor to gain constructive input from employees. Learners will also recognize the importance of maintaining confidentiality, staying objective, and reserving their reactions no matter what they hear.

Skip-Level Meetings

Welcome to the “Skip-Level Meetings” video course intended to guide employers in effectively implementing skip-level meetings at their organization. In this course, viewers will learn what skip-level meetings are and how they can make a difference for employees and employers. Learners will also discover how to prime the organization for the coming initiative and get ready for each individual skip-level meeting. This lesson also provides tips for conducting skip-level meetings in a productive manner and making needed changes to the organization based on the feedback that’s received.